Orders sent to UFLEX SRL means customer´s total and unconditional adherence to the present sales conditions and must be transmitted in writing; different requests by the customer must be formally accepted. These sales conditions may be in any moment modified by UFLEX SRL, giving notice to customers with sales contracts in progress.
Customers must submit orders in writing by fax or e-mail.
The sale contract is finalized with the submission by UFLEX SRL of the order confirmation which includes all the terms of the negotiation; if the order confirmation is not returned to UFLEX SRL by the customer indicating different observations within 2 days from the receiving, it is understood to be irrevocably accepted in any terms.
The delivery date indicated on the confirmation order should not be considered binding and does not constitute an essential part of the contract, being dependent by the supply of materials and other facts of force majeure. The delay on the agreed delivery terms does not permit request of damages. UFLEX SRL reserves the right to make partial deliveries.
The goods travel at the risk and peril of the customer even if sold free of carriage. In case of losses or damages to the goods, the customer must accept with reserve indicating the fact on the transport document that has to be signed by the transporter. Claims must be notified in writing to the carrier and, for information, to UFLEX SRL within 3 days from the receiving of the goods.
UFLEX SRL reserves the right to change sale prices present on the list price. The confirmation order sent to the customer brings the final price and without notice to the contrary by the customer it will be considered accepted.
The confirmation order contains the terms under which the customer must make the payments. In case of delay in the payment, interest shall be effective automatically by law. In case of default in payments, also in respect of previous orders, the fulfillment of order in progress will be suspended and UFLEX SRL reserves the right to terminate the contracts in force by written notice to the customer. The right of property will be reserved as per art. 1523 of the Italian Civil Code regarding the sale.
Any claim related to plain defects or non-conformity of goods, as well as the request of authorization to return the defective goods, must be communicated to UFLEX SRL within 7 days from the date of receipt of the goods; in case of hidden defects, the term starts from the proved date of discovery. Are not acceptable claims or returns to UFLEX SRL beyond the terms described above. The customer must transmit, in writing, information regarding the defects or the non-compliances found.
Return of goods without written down per mail or per fax authorization by UFLEX SRL is not accepted. Defective items must be sent at customer’s risk and expenses.